NOC Support & Nationwide Managed Services

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NOC Monitoring & Management

NOC Monitoring - Alert Tracking System

On-Site Technical Support 1.Hardware and Software Support 2.Restoration of Connectivity 3.Change Request Support Spare Parts Management 1.Nationwide Parts Management 2.Strategic Parts Placement – SLA Requirement 3.Return to Base or On-Site Parts Logistics Preventive Maintenance 1.Annual PM Management 2.Network Migration Management Nationwide Managed Service Spare units of router are keep in Regional Support Centre (indicated by ) -Standby Engineer at each states -Shorter Replacement time -Easily mobilized -Minimized customer downtime